Returns and refunds

We assess every order’s photographs within 24 hours. If they will not give a good likeness, we say so and refund you in full, and you are free to send different photographs instead.

You see up to three digital previews, with 2 rounds of revision included, and nothing is printed until you approve. If you change your mind before approving, email us: [cancellation policy before approval — TO CONFIRM (e.g. full refund before sculpting begins; refund less a stated design fee after previews have been sent)].

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have 14 days to cancel an online order. That right does not apply to goods made to your specifications or clearly personalised, which every sculpture is. Once you have approved your design, production begins and the order cannot be cancelled or refunded, except where it is faulty or damaged (below).

Your rights under the Consumer Rights Act 2015 are unaffected: your sculpture must be as described, of satisfactory quality and match the design you approved. If it arrives damaged or faulty, email support@lastinglegacysculptures.co.uk within 48 hours of delivery if you can, with a photograph of the piece and the packaging. We will remake or repair it, or refund you, at no cost to you, and arrange collection if it needs to come back.

Refunds go back to the card you paid with, through Stripe, within 14 days of our agreeing them. [Confirm refund timescale — TO CONFIRM].

Email support@lastinglegacysculptures.co.uk about anything on this page. See also our terms of sale and privacy notice.